Laura Mendoza, manager of Café Santa Ana
Meet La Biblioteca
Because an institution is formed by people who work in it and bring it to life, in this series we present to you the people who operate the Biblioteca every day. It is much more than a sanctuary for books and readers; it is an educational and cultural institution. Its functions extend to several social enterprises, such as the Café Santa Ana, for which Laura Mendoza is responsible.
Laura Mendoza is the manager of Café Santa Ana, in charge of receiving suggestions and feedback from customers about any problems. She also supervises staff at the coffee bar and is in charge of supplies and orders.
This is a job that puts people under pressure. This situation has taught Laura to organize her time wisely and to respond in a positive way. The responsibility has helped her to be a leader and to work well with coworkers. This builds up her character.
A young professional woman, 27 years old, Mendoza has an easy smile and long curly hair worn up. She is pleasant and outgoing despite the seriousness of her responsibilities.
She is a graduate of the local University of Technology where she studied for her bachelor’s degree in gastronomy. Shortly before graduation, she did her social service in the Biblioteca for four months, totally immersed in everything related to the café. She soon began an outline of possible improvements and updates.
Upon graduating, she joined almost immediately and became part of the Biblioteca’s staff.
Her major goal was to improve the menu, an endeavor that has given very favorable results.
Another aim is to get the Mexican public to visit, which is not an easy task due to the prevailing view that the library is a place for foreigners. It is actually an inclusive place that celebrates multiculturalism, and it is also quite affordable. The prices are not only competitive, they are very agreeable. And Mexican faces are now seen among the people at the tables.
The specialty that gave the Café Santa Ana fame is the muffins. From 10am, customers are already lined up to wait for the aromatic muffins studded with raisins and full of shredded carrots and apples as they arrive fresh from the oven.
Mendoza has a sweet tooth. Her true passion is chocolate, and one of her dreams is to produce handmade chocolates. Out of the kitchen, to clear her head, she practices basketball at the park whenever she can.
The most rewarding thing she has learned from being around people is providing good service to the customers. “It is a very special thing when you go to a table and people congratulate you for the good work,” she says.
Mendoza’s immediate plans are to pursue a master’s degree in baking, to grow in both personal and professional capacities, and to help the café grow.