Refugio Pérez, Front Desk
Meet La Biblioteca
By Jade Arroyo
Honoring La Biblioteca, we profile the team that integrates this institution, so you have a greater sense of who they are and who does what.
Because an institution is formed by people who work it, we present the people who make the Biblioteca come alive every day.
Most of us known her as “Cuquis” (with endearment). She’s the Biblioteca’s sweetheart, who is the users’ favorite due to her warm welcome and mischievous smile. Probably the first person with whom you interact when visiting the facilities, she is like the filter through which all must pass when asking for classes, books, schedules, the newspaper, directions, and even questions of a touristic and social nature.
Cuquis has always struck me as remarkably kind, melting hearts of ice (a rare gift nowadays). Cuquis sits at the front desk in the small fishbowl overlooking the courtyard. Among her main responsibilities is customer attention for borrowing and returning books, processing membership, luggage, and lost items. She works in close contact with the areas of library and administration. This July will make her second year working here.
She studied administration, but says that her true calling is in social service and being with people. “What horror, being cooped up in an office,” she says, followed by a giggle that reminds me of pealing bells.
Miss Refugio is single and very sociable. She loves to share time with friends and family. She laughs a lot. She is also fond of basketball and being outdoors.
Born in the nearby town of Dolores Hidalgo, she feels sanmiguelense since she arrived here at the age of six. She tells how fond of San Miguel she is and never tires of enjoying its architecture and the beauty of its everyday life.
In the reception area, patience, tolerance, and empathy are strongly exercised as if they were a muscle. She says that in these two years, she has learned self-control and to be more tolerant, especially with the variety of ages and ethnicities of users and customers, so she can meet all the people in the most agreeable way. However, Cuquis says that the reception area has also been a showcase where she has met very nice people who make her want to be better and to spread optimism and tenderness.
“I like doing things for other and helping. I feel that by being here, I’m doing my bit, being useful, and helping to make this a better space.”