New office to serve expats and NGOs
By Antonio De Jesús Aguado
In order to help members of the expat community in the city with procedures related to the municipal government, a new office will provide bilingual assistance to those who need it. The new office, which will be merged with the office of Liaison with Nonprofit Organizations, will be headed by Ana Paula Dávalos, a 37-year-old administrator who has lived in the city for more than 10 years. Her professional background has been in the private sector. Dávalos said, “This is something completely new for me, but since the moment that I heard about the project, I knew that I could help. It is an area where we can take advantage of many things, linking not just the NGOs but also the expats.” According to Dávalos, she will keep working on the former projects of the Liaison with NGOs and improve them.
Although not all of the arrangements for the new office have been finalized, Dávalos said that “through this new office we want to make the expat community feel at home.” She said the office will provide bilingual assistance and will help expats with procedures from the beginning to the end. “The office,” commented Dávalos “will impel and support all those projects from the expat community targeted for the wellness of the population; and of course, we will be receiving all the complaints generated by a bad service from the public officials.” This office also will have direct communication with the department of public security, if there is an arrested expat, the department of public security must notify the direction of ONG and Attention to Expats immediately, who will have direct communication with some consulates. The office began operating this week at the city hall building on the road to Querétaro. The telephone number is 15 2 96 17.
Mauricio Trejo, San Miguel’s new mayor, said that the closing of the Department of Liaison with NGOs caused controversy due to a lack of communication. “What I wanted to explain, in a better way, is that I want to have an office of liaison with NGOs and the expat community. An office will give more importance to the citizens’ issues. When you have a director who receives his payment from the municipality and the mayor is his boss,” he explained, “the director must take care of municipal matters, and not those of the citizens.” For that reason he wants to have an office instead of a municipal department. About Dávalos, Trejo said, “I trust her. She has the willingness and will do an excellent job. I am sure that she will give us results.”